How to drive retention through cross-channel customer journeys

Partner Post - Braze Comprehensive customer engagement platform

Posted: September 11, 2024

Discover how fintech app Bilt Rewards is enhancing user retention by delivering a consistent and personalized experience across multiple channels at scale.

In an insightful on-demand session from App Promotion Summit NYC 2024, industry leaders explore the strategies, technologies, and collaborative efforts needed to maintain unified messaging and precise targeting throughout the customer lifecycle.

This session offers valuable insights into how Bilt successfully engages users across various touchpoints, driving both adoption and retention.

Key learnings include:

  • The strategy, technology, and teamwork it takes to orchestrate unified messaging and precise targeting across the customer lifecycle
  • How the Braze customer engagement platform enables Bilt to orchestrate cohesive cross-channel user experiences across email, SMS/MMS, push notifications, in-app, and more
  • The impact Bilt’s approach has had on engagement, adoption, and retention

Speakers include Kelsey Nelson, VP of Product Marketing at Braze, and Sean Collins, VP of Growth Marketing at Bilt Rewards, who bring their expertise on customer engagement and growth strategies.

Their discussion provides actionable strategies for anyone looking to enhance their app’s user experience and retention efforts.

Access the session here.