DoorDash began life as a paloaltodelivery.com and at launch the four founders ran the entire operation, which included building the app, receiving orders and delivering them. It instilled a culture in the startup which is still ingrained today, as DoorDash employees spend one day a month as a ‘dasher’ delivering food.
In the first year of operations, DoorDash expanded to 70 restaurants in the Bay Area and received $2.4 million in funding. It grew at a rate of 20 percent every week, according to Y Combinator.
Its goal was to build an artificial intelligence system capable of perfecting delivery, by taking into account every variant of the delivery process and using the data to better estimate delivery time and reduce errors. Named Deep Red in homage to the IBM chess system which beat Garry Kasparov, the system recommends restaurants to users and assigns the most capable rider to a delivery.
While it has not perfected delivery, DoorDash has established itself as the leader in the US market, surpassing incumbent Grubhub and global leader Uber Eats. It has held a double digit advantage on the competition since 2020.
DoorDash made this leap to first position by aggressively expanding into markets, sometimes controversially adding restaurants onto the platform before contacting them.
In 2019, Uber attempted to merge with DoorDash, but the two rivals couldn’t come to an agreement. DoorDash acquired Square’s Caviar food delivery service for $410 million a few months later, which is still available to use. It acquired Wolt in 2021, which provided it with a foothold into the European market.
DoorDash also launched a shared kitchen in 2019, which operate similar to dark kitchens that Deliveroo and Uber Eats use in Europe. These kitchens are located in areas with lower expenses and are delivery only, reducing the operating cost.
In 2021, DoorDash went public on the New York Stock Exchange at a $72 billion valuation. That valuation has declined considerably since then, although it has climbed well during 2023 and 2024.
We have collected data and statistics on DoorDash. Read on below to find out more. Want more insights? Check out our food delivery app report.
DoorDash Key Statistics
- DoorDash reported revenues of $8.63 billion in 2023, a 31% increase on the previous year
- In 2023, it reported an annual net loss of $558 million, a 58% reduction in loss from 2022
- DoorDash has 37 million users, the vast majority of which are from the United States
- According to Second Measure, DoorDash has over 60% market share in the US
Want to learn more about the food delivery app industry? Our Food Delivery App report includes breakdowns of all of the top apps by revenue, GMV and orders, alongside regional market share statistics, usage, and downloads. 
Food Delivery App Report 2024
DoorDash Overview
| Title | Title 2 |
|---|---|
| Launch date | July 2013 |
| HQ | San Francisco, California |
| People | Tony Xu (CEO), Parbir Adarkar (COO), Ravi Inukonda (CFO) |
| Business type | Public (NYSE: DASH) |
| Industry | Food delivery |
DoorDash Revenue
DoorDash revenue increased by 31% in 2023 to $8.63 billion. It grew rapidly during the pandemic and has continued to increase revenues by double digit percentage each year.
DoorDash revenue 2019 to 2024 ($mm)
DoorDash revenue 2017 to 2023 ($bn)
| Year | Revenue ($bn) |
|---|---|
| 2017 | 0.11 |
| 2018 | 0.55 |
| 2019 | 0.85 |
| 2020 | 2.88 |
| 2021 | 4.88 |
| 2022 | 6.58 |
| 2023 | 8.63 |
Sources: Food Delivery App Report, Company data
DoorDash Profit
DoorDash reported an annual net loss of $558 million in 2023, a strong improvement on the year prior.
DoorDash net income/loss 2018 to 2023 ($mm)
| Year | Net profit / loss ($mm) |
|---|---|
| 2018 | -204 |
| 2019 | -667 |
| 2020 | -461 |
| 2021 | -468 |
| 2022 | -1368 |
| 2023 | -558 |
Sources: Food Delivery App Report, Company data
DoorDash Gross Order Value
DoorDash gross order value totalled $66.8 billion in 2023, an increase of 25.2% on the year prior.
DoorDash gross order value 2022 to 2024 ($bn)
DoorDash gross order value 2022 to 2024 ($bn)
| Year | Marketplace gross order value ($bn) |
|---|---|
| 2022 | 53.35 |
| 2023 | 66.8 |
Source: Company data
DoorDash Total Orders
DoorDash orders increased in line with gross order value, increasing by 24.4% on the previous year.
DoorDash total orders 2022 to 2024 (mm)
DoorDash total orders 2022 to 2024 (mm)
| Year | Orders (mm) |
|---|---|
| 2022 | 1736 |
| 2023 | 2161 |
Source: Company data
DoorDash Users
DoorDash had 37 million active users in 2023, adding five million in the past 12 months.
DoorDash users 2018 to 2023 (mm)
| Year | Users (mm) |
|---|---|
| 2018 | 4 |
| 2019 | 10 |
| 2020 | 20 |
| 2021 | 25 |
| 2022 | 32 |
| 2023 | 37 |
Sources: Company data, eMarketer
DashPass Subscribers
DoorDash has 18 million users which subscribe to DashPass, which nets them free delivery and free cancellation.
DoorDash DashPass subscribers 2019 to 2023 (mm)
| Year | Subscribers (mm) |
|---|---|
| 2019 | 0.8 |
| 2020 | 1.5 |
| 2021 | 10 |
| 2022 | 15 |
| 2023 | 18 |
Source: Company data
DoorDash Restaurants
DoorDash had 550,000 partnered restaurants and grocery markets on its platform in 2023.
DoorDash partnered restaurants 2017 to 2023
| Year | Restaurants |
|---|---|
| 2017 | 59,000 |
| 2018 | 100,000 |
| 2019 | 258,000 |
| 2020 | 340,000 |
| 2021 | 390,000 |
| 2022 | 465,000 |
| 2023 | 550,000 |
Sources: CNBC, Company data
DoorDash vs Competitors: Market Share
DoorDash is in a firm first place in the US food delivery market, with market share increasing over past decade.
Food delivery market share in US 2016 to 2023 (%)
Want to learn more? Check out our Food Delivery App report
DoorDash FAQ
Has DoorDash ever made a profit?
DoorDash has not made an annual profit, and net losses increased slightly in 2021
How many orders have DoorDash completed?
According to its corporate overview, DoorDash has completed over 900 million orders since inception
How many people work for DoorDash?
DoorDash has over one million riders who deliver food
What is the average order size from DoorDash?
DoorDash average order size was $37.28, only 20 percent spent more than $50 (Rakuten)
What is the average wait time for a DoorDash order?
DoorDash average delivery time was 37 minutes in 2019 (DoorDash)
How many cities is DoorDash available in?
DoorDash is available in over 4,000 North American cities
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